FAQ

Got questions for Melanin Bachelorette?

General

I placed an order. When will my package arrive?


All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays, this time may vary. Thank you for your patience. Please refer to our Shipping Policy.




What method is used for shipping?


All packages are shipped via USPS.




How can I get in touch with your customer service team?


For customer service inquiries only, please e-mail info@melaninbachelorette.com




I emailed your customer service team. When should I expect a response?


We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after new product launches.




Do you offer returns?


No. All sales are final. Please refer to our refund policy. Please note, Melanin Bachelorette reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.




I am an international customer (outside USA.) Do I have to pay customs and taxes?


All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Melanin Bachelorette.




I have not received my order confirmation, what should I do?


Order confirmations can sometimes take up to 24 hours to receive. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@melaninbachelorette.com with your inquiry.




Do you ever have giveaways or discounts?


Yes, we run official giveaways and discounts on melaninbachelorette.com and Melanin Bachelorette Instagram, Facebook and Twitter social media accounts.




Can I change or cancel my order once I've placed it?


No, once you place an order it is final. Your order can't be cancelled or changed once it is placed.




When was Melanin Bachelorette started?


June 2019.




Why was Melanin Bachelorette started?


After planning her mother’s bachelorette party in 2017, founder and CEO Erica Daniels got the idea to start Melanin Bachelorette. There was a need for special bridal items that highlighted the black woman, our lingo and our skin tones. Melanin Bachelorette was created to provide lit party décor, games and apparel for the brown skin bride.




Who started Melanin Bachelorette?


Founder and CEO Erica Daniels started Melanin Bachelorette.




Where are the products made?


USA & China.




What is a Melanin Bachelorette Live Party Takeover?


Select brides are allowed to hack/take over Melanin Bachelorette’s Instagram LIVE story/feed during their bridal shower or bachelorette party! This is a great way to showcase how lit your party is and also a great way for current/potential customers to see the many ways our products can be used.